{"id":8016,"date":"2019-10-17T03:00:00","date_gmt":"2019-10-17T10:00:00","guid":{"rendered":"https:\/\/www.pinnaclehrs.com\/hr-psa-sometimes-its-not-your-problem-2\/"},"modified":"2020-09-30T10:40:00","modified_gmt":"2020-09-30T17:40:00","slug":"hr-psa-sometimes-its-not-your-problem-2","status":"publish","type":"post","link":"https:\/\/www.pinnaclehrs.com\/hr-psa-sometimes-its-not-your-problem-2\/","title":{"rendered":"HR PSA: Sometimes it\u2019s Not Your Problem"},"content":{"rendered":"

You got into HR because you genuinely like helping people. You care about other people’s wellbeing and you see the value in building systems that are mutually beneficial for both individuals and companies. You <\/span>take<\/span> pride in being able to listen, empathize, and help people deal with problems. <\/span> <\/span><\/p>\n

But being a people person comes with its own challenges. You want to be able to help everyone, but in HR (and in life) that doesn’t always mean <\/span>allowing them to bring all their problems to you. <\/span>You’ve got to balance the needs of the company with the needs of individual workers. That does not mean you’re supposed to be the company therapist.<\/span> <\/span> <\/span><\/p>\n

Although p<\/span>laying the role of the listener is often a part of being in HR<\/span>, it isn’t your job to listen to employees complain about each other. <\/span>There are more productive ways to deal with those issues.<\/span> <\/span><\/p>\n

Constructive Conversations <\/h3>\n

When employees approach you to complain about a problem they’re having with someone on their team<\/span>,<\/span> or their manager, do a quick evaluation to see if they should be talking with you or if they should be taking the first steps to addressing the is<\/span>sue<\/span>.<\/span> <\/span><\/p>\n